IT User Support (Team lead/ Senior Analysts / Analysts) at Enabled Solutions

Job Details

• Provide support seven (7) days a week between the following hours: Weekday: 7:30 am - 5:00 pm Weekend & Public Holiday: 8:00 am - 4:00 pm when required
• Support, Maintain, Repair or Replace PC hardware and peripherals
• Resolve PC Network Connectivity Problems
• Attend to users’ desktops operating system related problems
• Resolve users’ Exxon Mobil standard desktop application problems
• Perform PC installation, relocation (move) or retrieval
• Provide advice to users on how to handle PC equipment whenever necessary
• Provide support for PC and PC-related equipment in various Mobil offices within Area Service when necessary
• Escalate unresolved problems to COMPANY Tier-II support staff
• Perform other duties as may be assigned by the Area Services Manager General

Requirements

• Minimum of 3 years relevant experience for team lead, 2 years relevant experience for Senior Analyst/ 1 year experience which may have been acquired during NYSC or Internships for Analysts
• B.Sc./B.Eng./B.Tech in Electrical Engineering, Electronics, Computer Engineering or Computer Science (Second Class, Lower Division minimum)
• At least one of relevant professional certifications (CCNA, CCNP, MCSE, MCP, CCNE etc.). (iv) Ability to work with minimum supervision
• Minimum Education: B.Sc/B.A
• Experience: 1-3 year(s)