Operations Manager at Resource Intermediaries Limited

Job Objective

• Ensures everyday activities run smoothly;
• Set parameters to judge how efficiently and effectively the organization is operating;
• Reviewing and evaluating business procedures ranging from office expenses to real estate assets.

Key Responsibilities

• Supervise and Manage all Site Facility Officers
• Generate Periodic Facility Reports and execute Operational Guidelines for Estate.
• Oversee contract execution.
• Carryout onsite assessment for new bids
• Manages the overall activities of a cluster of site and supervises Account Managers
• Maintains/monitors customer contacts (owner, tenant, property management), profiling customer needs/expectations and changes in customer priorities.
• Measures/assesses performance and potential of employees and recommends employees for current/future staffing needs
• Jointly monitors/evaluates budgets and plans/coordinates future budget/special funding requests
• Remains knowledgeable in new product/service deliver and communicates same to Account Managers for use/implementation on site

Key Performance Indicators

• Ability to manage: Operations
• Ability to implement planned budgets of the company
• Follow budgeted
• Manage service level standards and agreement
• To meet and implement the planned strategic policies of the company

Requirements
Functional Competencies:

• B.sc in Facility /Estate Management
• 5- 7 Years work experience in Estate Facility Management
• Strong Leadership and Interpersonal Skills
• Analytical and Strong Commercial Acumen
• Written and Oral Communication
• People Management Skills

Key Skills and Abilities

• Skills in Managing Real Estate development feasibility studies and analyses
• Ability to develop, plan, and implement short- and long-range goals
• Knowledge of business practices and procedures
• Knowledge of laws, regulations, methods, and techniques in area of specialty
• Knowledge of organizational structure, workflow, and operating procedures
• Business acumen and understanding of the real estate sales cycle
• PC Literacy including the ability to work with Microsoft Office
• Demonstrates excellent interpersonal skills, being able to work effectively with all levels of personnel and client.

Reports

• Management reports
• Board reports
• Due date for reporting met
• Business Support
• Ad hoc
• Weekly report