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  • Posted: Feb 2, 2016
    Deadline: Feb 20, 2016
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    At Emerging Platforms we are passionate about identifying problems and matching them with innovative and bold solutions. Driven by a passion for excellence, we deliver innovative solutions that satisfy our customers diverse needs. Mission To identify problems, leverage technology to create massively impactful solutions and proactively seek to scale them ...
    Read more about this company

     

    Technical Support Analyst

    Job Description

    • We are looking to hire intelligent and proactive technical support analysts capable of working with minimal supervision to work from our project site in Enugu.
    • He/she will be responsible for providing 1st level technical support to our customers via phone, web, email, chat and other support channels as required.

    Responsibilities

    • Taking ownership of customer issues reported and see problems through to resolution
    • Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues
    • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
    • Providing prompt and accurate feedback to customers
    • Ensuring proper recording and closure of all issues
    • Preparing accurate and timely reports
    • Documenting knowledge in the form of knowledge base tech notes and articles
    • The ideal candidate will have a degree in Information Technology, Computer Science or equivalent and proven working experience in the provision of technical support.

    Method of Application

    Interested and qualified candidates should forward their CV's & Cover letter to: hr@emergingplatforms.com

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