Shop Manager at Adexen

Company

Our client is into quick restaurants and catering services

Job description

• Supervision of Sales Girls / Shop Assistants, Shop Supervisors and Assistant Shop Manager
• Responsible for preparing Duty Roster
• Monitoring the attitude of employees in relating to Customers and work
• Responsible for employees training
• Responsible for recommending to the HR Department where necessary disciplinary actions to take on any erring employee
• Reporting to HR Department of staff absence, job abandonnent, redundancy in the system and where necessary, recommend termination of employee’s employment.
• Liasing with HR Department on the Leave Management for Employees, Staff Benefits, rewards and promotion
• Develop control procedures within and around the Cashiers’ Work Area and Cash Registers
• Stand-in for Cashier on emergency situations
• Authorizes and approves all complimentary sales in the absence of the Chairperson and / or DGMD
• Train employees on the use of new software where applicable
• Responsible for taking customers’ order either through telephone or by walk-in customers
• Follow up on customers’ requests on daily basis to ensure they are properly filed and see to them that the Cashiers prepare/attach the necessary receipts to the order form
• Follow up the Production Departments on all Customers’ orders, making sure the orders are properly and timely prepared to specifications
• Ensuring orders are well packaged before sending them to Customers
• Responding to Customers complaints and providing acceptable solutions to them
• Providing effective leadership to employees in areas of responsibility and control procedures
• Printing of the Daily Sales Summary, Cash Report and analyse the printout and compare same with the actual sales and value
• Report all cash shortages/averages by the Cashiers on daily basis by comparing the actual cash collected with the computer printout to the Accounts Department and HR Department for deduction from erring employee salary –
• Checking the daily credits and payments of credit sheet to ensure the recordings are complete and properly entered into the cashier register by the Cashiers. Ensure the total tallies with the Daily Cash Collection Report. Make sure all duplicate receipts of customers are duly signed
• Check that the daily deposits (earnest money and the final payment on any order (earnest close)) are properly entered into the cash registers by the cashiers and same reconciled with the cash collection report
• Checking that the daily returns, incoming control sheets are prepared and signed by the Assistant Shop Manager and Shop Supervisors on duty
• Carry out quality control of the products and inform the Control Department on any findings
• Liaise with Control Department on pricing decision on products
• Supervise and train the Assistant Shop Manager and Shop Supervisors; and evaluate their performance in conjunction with the HR Department.
• Prepare their duty rosters and monitor the performance of Cashiers and Sales Girls
• Educate the employees on any Company Policies and Procedures as may be issued by the HR Department periodically
• Ensure daily control measures are in place within and around the Shop Area and liaise with the HR Department on lapses
• Approves all daily requisition of the Shop
• Prepares the dockets format to be used in the Shop for all sections of the Shop
• Sees to the decoration of the Shop during festive seasons
• Reports all maintenance jobs around the Shop Area to maintenance unit
• Informs the Kitchen Chef of any irregularity made by his staff and also to the Executive Chef on problems noted with his staff in the Lab and other Sections under his supervision
• Prepares new ideas and proposal for approval by the Executive Chairperson

Requirements

• Degree in Kitchen Management or related Discipline
• B. Sc / HND with a strong sales and hotel management background
• 5 years Experience (3years in a similar capacity)
• Computer Literate
• Good written and Oral Communication Skills
• Proactive
• Ability to learn and solve problems
• Team Player

Offer

Attractive Package