Customer Retention and Customer Service Manager at Global Profilers

Responsibilities:

• Defining, optimizing, implementing and managing use of all retention channels
• Budget responsibility for all retention campaigns
• Life-time value optimization
• Improving the company’s offering to surpass customer expectations
• Reporting, monitoring and analysis of all retention campaigns (including daily, weekly and monthly KPI reports to senior management)
• Defining, implementing and managing customer services ensuring the service level provided to customers is in line with international best practice

Qualification and Experience:

• Bachelor’s degree required
• Minimum 2 years directly relevant experience
• The successful candidate will be a hard-working individual with a “can-do” attitude, keen to take on responsibility and building a business.
• Experience working directly in customer retention online specifically in the gaming and betting industry. Also must have interest in sports and betting.