Airport Supervisors at South African Airways

Job Purpose
The purpose of this role is to oversee the delivery of, and deliver, the SAA product and services to the travelling public, manage the Muritala Mohammed International Airport activities through planning, controlling organising and delegation to obtain maximum productivity

Duties & Responsibilities

• Lead and supervise the Muritala Mohammed International airport staff to deliver excellent customer service and achieve team objectives.
• To manage the Muritala Mohammed International airport so that all scheduled flights depart on time, efficiently and effectively.
• Maintain good relationship with airline stakeholders

Knowledge:

• Knowledge of Windows based software including Microsoft Outlook, Power Point, Word, Access and excel
• Comprehensive knowledge of the airlines operations, sales processes, distribution channels, CRS’s, fares, call management reporting, and working knowledge of the Internet/E-commerce
• SAA Products and Services and related policies i.e Loyalty Programme: Voyager policies and procedures
• Understanding of Reservation related systems and read a ticket
• Awareness of the South African and Nigeria travelling public’s business and social cultural environment

Qualifications and Other Requirements

• High school qualifications or proven track record in an airline traffic and ground-handling department
• A proven track record in airline airport operations
• Proficient knowledge of Windows based software including Microsoft Outlook, Power Point, Word, Access and excel
• English fluency (Speak, read and write)
• Airline related qualifications: Customer Service plan, Touch Points, Cargo 1 and 2, DGR - Awareness, Special Cargo handling.