Business Manager at RS Hunter Limited

Job Purpose

• This is a supervisory role responsible for meeting all restaurant’s revenue, profitability and quality goals.
• And ensure efficient restaurant operation and maintain high production, productivity, quality, and customer-service standards.
• The Business Manager will also supervise and coordinate the other managers in their roles.

Main Duties and Responsibilities

• Operational management: organizing stock and equipment, ordering supplies and overseeing building maintenance, cleanliness and security.
• Estimate consumption, forecast requirements and maintain inventory
• Financial management: planning and working to budgets, maximizing profits and achieving sales targets set by the managements, controlling takings in the restaurant, administering payrolls, etc.
• People management: recruiting new staff, training and developing existing staff, motivating and encouraging staff to achieve targets, coordinating staff scheduling and rosters.
• Working to ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations.
• Ensuring high standards of customer service are maintained.
• Control costs and minimize waste
• Successfully promote and publicize the brand
• Implementing, and instilling in their teams, company policies, procedures, ethics, etc.
• Handling customer complaints and queries.
• Preparing reports and other performance analysis documentation.
• Reporting to and attending regular meetings with the Management.
• Nurture a positive working environment and lead by example
• Monitor operations and initiate corrective actions

Skills and Requirements

• Bachelor's Degree in Business Administration (a background in hospitality will be an advantage)
• Strong leadership, motivational and people skills
• Demonstrated experience in customer service management (Excellent customer service skills)
• Leadership / supervisory experience required
• Knowledge in purchasing, ordering, receiving, food costing and inventory procedures
• Computer literacy 
• Commercial awareness
• Flexibility
• Good interpersonal skills
• Communication skills (Verbal and written)
• Problem-solving skills
• Organisational skills
• Teamwork skills
• Experience -  5 years