PFE at Microsoft

Do you want to deliver a high quality customer and partner experience through timely and effective response and resolution to customers? Do you like providing strategic vision and guidance for successful implementation of customer solutions through developed trusted advisor relationships and successful integration of Microsoft products into customer engagements? Do you enjoy collaborating with internal groups and teams, partners, industry?

Through trusted advisor relationships and through the optimization and successful implementation of technology, Premier Field Engineers help to accelerate customer adoption and productive use of Microsoft products.

Premier Field Engineers provide reactive and proactive support to Enterprise Customers for the most technically complex or politically sensitive support situations in Microsoft.

Overnight travel is required.

Travel potential up to 70% for transactional PFE’s and up to 25% for those delivering on the Dedicated Support Engineering offering (DSE).

Successful candidates would typically have one or more of these qualifications: 

• 3-5 years of related experience.
• BA/BS degree.
• Communication Skills: Strong communication skills expected in this role: Technical Writing skills, Presentation/Training skills 

Customer Service Skills:

• Responsiveness to customers: Deals effectively with customers amid highly sensitive situations, responsible for ongoing customer communication and satisfaction.
• Demonstrated aptitude for providing exceptional customer service in politically charged environments
• Must possess the ability to work independently with minimal management supervision and as part of regional team of engineers

Technical Abilities:

• Accountable for root cause analysis, prevention and knowledge transfer, identifies routine bugs. o Possesses deep technical expertise in at least one technical specialty.
• Solves complex technical problems through sound, creative troubleshooting. o Examines possible workarounds and escalates as required.
• Is expected to identify customer opportunities for proactive delivery offerings.
• Is able to identify and share proactive opportunities within customer accounts with the appropriate account team members.

Competencies in Confidence, Cross-Boundary Collaboration, Impact and Influence, Interpersonal Awareness, Technical Expertise, Building Customer/Partner Relationships, Value Selling, Analytical Problem Solving, Strategic Insight, Project Management. Must be able to travel internationally. Must obtain a valid passport within 90 days of joining the team. The successful applicant must be able to start within 30 days of offer acceptance.