Customer Service Executive at RS Hunter Limited

Job Description

• Assisting in the development of and maintenance of a customer oriented culture to enable the company deliver high quality international relocations, removals, freight forwarding and storage services to its varied clientele
• Facilitating communication and information flow between the company and the customers in liaison with international coordinator, sales & marketing, Import Operations, Export and removals and Quality Assurance Managers
• Identify trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments
• Responding to customers enquiries and providing relevant information to promote the company services to its varied customers.
• Monitoring and managing the performance of the customer base by maintaining effective and qualitative customer relations with clients on their shipments
• Arrange for collection of necessary customs clearing documents at customer’s request.
• Maintaining of accurate and accessible filing of customer paperwork (internal records, files and databases) to ensure efficient retrieval of information.
• Providing support in the setting up and execution of meetings to improve management communication with internal and external customers.
• Receiving orders from customers and verifying accuracy and acceptability of their requirements.
• Provide weekly customer reports. Resolving all customer enquiries or problems and complaints.
• Interfacing with export and import operations departments to ensure timely and acceptable completions dates for all shipment entrusted to the care of the company.
• Ensuring that all invoicing is up to date and completed within the required time frame.
• Any other duties as may be assigned by management that covers company’s scope of service.

Skills and Requirements

• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Detail Oriented & Able to Multi-task.
• Excellent Communication Skills - Ability to communicate effectively with others orally and in writing.
• Conflict Resolution - Ability to deal with others in an antagonistic situation.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Team Builder - Ability to convince a group of people to work toward a goal.
• Autonomy - Ability to work independently with minimal supervision.

Qualifications

• Education: BSc in any relevant field
• Experience: 1-3 years of customer relations, sales and/or order processing experience.
• Computer Skills: Proficient with Microsoft Suite

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Job Description

• Assisting in the development of and maintenance of a customer oriented culture to enable the company deliver high quality international relocations, removals, freight forwarding and storage services to its varied clientele
• Facilitating communication and information flow between the company and the customers in liaison with international coordinator, sales & marketing, Import Operations, Export and removals and Quality Assurance Managers
• Identify trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments
• Responding to customers enquiries and providing relevant information to promote the company services to its varied customers.
• Monitoring and managing the performance of the customer base by maintaining effective and qualitative customer relations with clients on their shipments
• Arrange for collection of necessary customs clearing documents at customer’s request.
• Maintaining of accurate and accessible filing of customer paperwork (internal records, files and databases) to ensure efficient retrieval of information.
• Providing support in the setting up and execution of meetings to improve management communication with internal and external customers.
• Receiving orders from customers and verifying accuracy and acceptability of their requirements.
• Provide weekly customer reports. Resolving all customer enquiries or problems and complaints.
• Interfacing with export and import operations departments to ensure timely and acceptable completions dates for all shipment entrusted to the care of the company.
• Ensuring that all invoicing is up to date and completed within the required time frame.
• Any other duties as may be assigned by management that covers company’s scope of service.

Skills and Requirements

• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Detail Oriented & Able to Multi-task.
• Excellent Communication Skills - Ability to communicate effectively with others orally and in writing.
• Conflict Resolution - Ability to deal with others in an antagonistic situation.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Team Builder - Ability to convince a group of people to work toward a goal.
• Autonomy - Ability to work independently with minimal supervision.

Qualifications

• Education: BSc in any relevant field
• Experience: 1-3 years of customer relations, sales and/or order processing experience.
• Computer Skills: Proficient with Microsoft Suite