Franchise Management Officer at Konga Online Shopping Limited

Job Description   

The Franchise Management officer is responsible for ensuring the maintenance of continued business relationships towards Franchisees as well as the implementation and execution of support systems to maximize Franchisee and Franchisor returns across the network of Konga fulfillment locations.

Reporting Line    Regional Operations Manager

Duties & Responsibilities   

• Evaluates market conditions and recommends strategies for franchise expansion
• Conducting operational audits of franchise locations and infusing organizational culture into the franchisees
• Responsible for building strong business relationships with Franchisees and other relevant bodies
• Monitors compliance within franchise businesses to ensure that organizational standards, policies and processes are met
• Oversee the implementation and management of operational campaigns and special projects
• Manages franchisee evaluation, selection, certification and performance monitoring
• Responsible for development matters of new fulfillment locations and remodeling of existing ones.
• Optimizes existing work processes and management systems to ensure the cost effective management of resources
• Provides Franchisees with guidance and training to ensure the highest levels of service delivery, quality value and efficiency
• Resolves diverse problems in various franchise policy compliance situations.
• Evaluates market conditions and recommends strategies for franchise expansion.
• Following up quantitative productivity and qualitative performance of franchise locations.
• Preparing and submitting several status reports, highlighting trends and general areas of interest and concern.
• Developing and updating working procedures affecting Sales and KPI (Key Performance Indicators).
• Organizing necessary training for franchise partner employees..
• Being on call to ensure 24 hours/7 day availability, performing frequent spot checks
• Responsible for ensuring franchise compliance with Konga image in all fulfillment locations.
• Participating in special projects with an impact on Sales e.g. marketing impact analysis.
• General problem solving and other duties as assigned

Skills & Competencies   

• Fanatical attention to detail
• Analytical thinking and problem solving
• Resolution and negotiation skills
• Excellent people & communication skills
• Participative management & decisiveness
• Above average operational skills
• Strong customer service orientation & ‘Can Do’ attitude
• Organizational awareness: understand the structures, processes & procedures.
• Brand awareness: understanding the Product, Services, people & Brand.
• Ability to handle multiple business pressure and operate effectively under stress
• Willing to travel. Will be required to stay away from home

Qualifications & Experience   

• Business Degree/Diploma or a related tertiary qualification
• Minimum 3 years management experience required with a multinational franchise business
• Own valid drivers’ license
• Traceable references

go to method of application »

Job Description   

The Franchise Management officer is responsible for ensuring the maintenance of continued business relationships towards Franchisees as well as the implementation and execution of support systems to maximize Franchisee and Franchisor returns across the network of Konga fulfillment locations.

Reporting Line    Regional Operations Manager

Duties & Responsibilities   

• Evaluates market conditions and recommends strategies for franchise expansion
• Conducting operational audits of franchise locations and infusing organizational culture into the franchisees
• Responsible for building strong business relationships with Franchisees and other relevant bodies
• Monitors compliance within franchise businesses to ensure that organizational standards, policies and processes are met
• Oversee the implementation and management of operational campaigns and special projects
• Manages franchisee evaluation, selection, certification and performance monitoring
• Responsible for development matters of new fulfillment locations and remodeling of existing ones.
• Optimizes existing work processes and management systems to ensure the cost effective management of resources
• Provides Franchisees with guidance and training to ensure the highest levels of service delivery, quality value and efficiency
• Resolves diverse problems in various franchise policy compliance situations.
• Evaluates market conditions and recommends strategies for franchise expansion.
• Following up quantitative productivity and qualitative performance of franchise locations.
• Preparing and submitting several status reports, highlighting trends and general areas of interest and concern.
• Developing and updating working procedures affecting Sales and KPI (Key Performance Indicators).
• Organizing necessary training for franchise partner employees..
• Being on call to ensure 24 hours/7 day availability, performing frequent spot checks
• Responsible for ensuring franchise compliance with Konga image in all fulfillment locations.
• Participating in special projects with an impact on Sales e.g. marketing impact analysis.
• General problem solving and other duties as assigned

Skills & Competencies   

• Fanatical attention to detail
• Analytical thinking and problem solving
• Resolution and negotiation skills
• Excellent people & communication skills
• Participative management & decisiveness
• Above average operational skills
• Strong customer service orientation & ‘Can Do’ attitude
• Organizational awareness: understand the structures, processes & procedures.
• Brand awareness: understanding the Product, Services, people & Brand.
• Ability to handle multiple business pressure and operate effectively under stress
• Willing to travel. Will be required to stay away from home

Qualifications & Experience   

• Business Degree/Diploma or a related tertiary qualification
• Minimum 3 years management experience required with a multinational franchise business
• Own valid drivers’ license
• Traceable references