Managed Services Lead at Tezza Business Solutions Ltd

A high-impact Managed Services Lead function can accelerate progress against critical IT objectives that require a cross-enterprise perspective. The mission (duties and responsibilities) of Tezza’s manage services leader is to

• Serve as a primary point-of-contact for customer satisfaction and act as the liaison between the customer, sales and other functional Managed Services groups.
• Collaborate with the Managed Services functional groups and individuals to set objectives & goals, understand scope and dependencies. 
• Participate in internal planning activities to develop schedules and align resources for projects and support activities.
• Coordinate with Program Manager / Project Managers as appropriate to ensure the plans are integrated and synchronized with all team members to provide reasonable assurance that projects are successfully delivered.
• Proactively identify, manage, and communicate issues and risks, escalating as appropriate to Senior Management.
• Understand the customer’s needs and make suggestions that will have a positive impact on the customer and improve on customer satisfaction.

Required Skills (Minimum knowledge, skills and abilities to enter the job):

• Full understand of the tools and processes for managing an IT operation.
• Fully knowledgeable about the tools and processes for efficiently and effectively managing an IT department.
• Able to conceive and design managed services offerings.
• Able to design and document standard operating procedures for managed services operations.
• Able to bring prior knowledge in these areas to bear.
• Fully knowledgeable of the economics of IT operations and managed services.
• Fully capable of independently designing, selling and expecting a managed services engagement.
• Desire work out of Lagos – Nigeria and eventual travel in central Africa
• Stay on top of new and emerging platforms and technologies with a focus on how to apply this knowledge to client engagements and to expand service offerings.
• At least 5 years’ experience in Lead Strategy/Design/Implementation of Managed Services
• At least 5 years’ experience in Managed Services Delivery
• Superior oral, written, and interpersonal communication skills. Strong presentation and facilitation skills to communicate with and persuade a wide range of audiences

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A high-impact Managed Services Lead function can accelerate progress against critical IT objectives that require a cross-enterprise perspective. The mission (duties and responsibilities) of Tezza’s manage services leader is to

• Serve as a primary point-of-contact for customer satisfaction and act as the liaison between the customer, sales and other functional Managed Services groups.
• Collaborate with the Managed Services functional groups and individuals to set objectives & goals, understand scope and dependencies. 
• Participate in internal planning activities to develop schedules and align resources for projects and support activities.
• Coordinate with Program Manager / Project Managers as appropriate to ensure the plans are integrated and synchronized with all team members to provide reasonable assurance that projects are successfully delivered.
• Proactively identify, manage, and communicate issues and risks, escalating as appropriate to Senior Management.
• Understand the customer’s needs and make suggestions that will have a positive impact on the customer and improve on customer satisfaction.

Required Skills (Minimum knowledge, skills and abilities to enter the job):

• Full understand of the tools and processes for managing an IT operation.
• Fully knowledgeable about the tools and processes for efficiently and effectively managing an IT department.
• Able to conceive and design managed services offerings.
• Able to design and document standard operating procedures for managed services operations.
• Able to bring prior knowledge in these areas to bear.
• Fully knowledgeable of the economics of IT operations and managed services.
• Fully capable of independently designing, selling and expecting a managed services engagement.
• Desire work out of Lagos – Nigeria and eventual travel in central Africa
• Stay on top of new and emerging platforms and technologies with a focus on how to apply this knowledge to client engagements and to expand service offerings.
• At least 5 years’ experience in Lead Strategy/Design/Implementation of Managed Services
• At least 5 years’ experience in Managed Services Delivery
• Superior oral, written, and interpersonal communication skills. Strong presentation and facilitation skills to communicate with and persuade a wide range of audiences