Relationship Manager - SIPML at Stanbic IBTC

Position Description

Purpose of Job
• Build and maintain strategic relationships with the top tier employers.
• Become their “trusted adviser” on Pension, Retirement & Financial matters.
• Increase mind-share in employers’ locations.
• Continuously encourage and foster new ideas and innovations.
• A robust understanding of the various employers and their relevant industries, with the aim of providing excellent, tailored services to them.
• Aggressively grow our market share in value (AUM) & numbers (RSA PINs)
• Drive comprehensive compliance to PRA2004 & PenCom regulations by all employers on our records.

KRA – Key Result Areas
• Build and maintain strategic relationships with the top tier employers.
 Develop deep rooted relationships with liaison officers, managers & union executives.
 Create/seize opportunities to network relevant contacts with SIPML Exco/Superiors with the aim of celebrating them & fostering emotional commitment to SIPML.
 Provide relevant contacts with updates on developments in pension & financial sectors.
• Increase mind-share in employers’ locations.
 Hold periodic interactive sessions.
 Regular interactions through physical visits & telecommunication channels.
 Host Pension On Wheels/Rotating Service Desks.
 Invite relevant contacts to Investment Research Educational Series.
 Nominate relevant contacts for SIPML sponsored events.
• Continuously encourage and foster new ideas and innovations.
 Provide quality feedback on current services & possible challenges
 Proffer concrete suggestions on how SIPML can improve from personal creativity/observation.

• A robust understanding of the various employers and their relevant industries, with the aim of providing excellent, tailored services to them.
 Profile & categorize accounts as significant/top/volatile/etc. for appropriate relationship approach.
 Seek to know what their business priorities are: expansions/automation.
 Be aware of global/government policies & what the ripple effects could be.
• Aggressively grow our market share in value (AUM) & numbers (RSA PINs)
 Increase in number of Voluntary Contributing Pins
 Increase in NSITF refund to SIPML clients on the accelerated mode.
 Consistent monthly remittance of pension obligations by employers.
 Prompt provision of correct contribution schedules to enable upload of pension remittances.
 Deliberate collaboration with Invalid Resolution Unit to convert TCF values to the RSA values.
 Actively pursue cost savings: convert physical statements to e-statements, interactive forum bills.
 Identify and initiate leads for SIPML sales team.
 Identify windows of opportunity for additional business for the group – cross-selling.
 Transfer window monitoring.

• Drive comprehensive compliance to PRA2004 & PenCom regulations by all employers on our records.
 Consistent follow up for outstanding/updated documents from AES fund sponsors.
 Ensure regular reminders are sent to the defaulting employers with corresponding records.
• OTHERS
 Provide appropriate and timely management reports.
 Effectively communicate and follow through, with client requests to back office /support units
 Maintain an update comprehensive database for employers.
 Reduce SIPML reputation risk by professional comportment & handling of responsibilities.
 Drive/assist back office/support units to deliver on transactions within the stipulated timelines.