AFTER SALES MANAGER at Global Profilers

Responsibilities:

• Implement and monitor the client’s Power Tool Division Service Policies in the region Africa West
• Discuss plans, to establish & maintain the best After Sales Service for power tools, in each market
• Responsible for After Sales Service of the region
• Supervise the After Sales Service workshop and network of our appointed sole importers / agents / partners
• Conduct regular service audits, develop and implement improvement plans together with partners
• Availability to travel regularly to assigned countries 

Qualification and Experience:

• Graduate in mechanical/electrical or service engineering or equivalent
• Minimum 3 years in electrical services or management experience as national service manager or workshop manager
• Good planning & organizational skills
• Ability to manage multi-cultural work force
• Coaching & training skills, fast decision making
• Target setting & performance monitoring skill
• Thorough technical knowledge on power tools & usage
• Service & commercially oriented
• Fluent in English, French is desirable, German is a plus