Oracle UIM & ASAP Technical Support Consultant at Huawei Technologies Co. Ltd.

Role and Responsibilities

• Work in a production support environment to handle UIM and ASAP application related issues
• Adhere to SLA as set by the customer in terms of response/resolution time
• The candidate will provide user support and respond to customers' queries
• Performs root cause analysis for frequently occurring business challenges and develop strategy to resolve them.
• Raises support documents/tickets with Oracle support system and follow up for solution
• Coordinates with Oracle support DBA, Technical/ Techno-functional teams to implement bug fixes and to deploy the same in production
• Provides technical training to existing and new users on new functionalities
• Advises management on road map for Application enhancements, identification, implementation of new modules and advanced functionalities as required.
• Recommends to management; a strategy for Application and database upgrade, and implementation as required.
• Prepares status report/s to management as directed.
• Ensures compliance with application release, outage management and change control processes and standards.
• Develop and implement solutions on Oracle Service Design & Oracle Activation in the Communications industry.

Qualifications and Requirements

• The candidate should be well versed in Oracle UIM (7 .2.2.x) and Oracle ASAP (7.2.x) environments.
• Strong development and implementation experience in Oracles provi ioning SUO e     U as 0 and ASAP (formerly Metasolv products).
• Strong experience in technologies including JavalJ2EE, UNIX Shell scripting, CVS or other source control
• system and multi-threaded/multi-process applications.
• Hands on experience in development and deployment of Weblogic J2EE application server on Unix/Linux platforms.  
• Experience in complex projectis that involve cuslomization and integration of the Oracle OSS (UIM and ASAP) products
• Ability to implement functional and solution architecture, product configuration, deployment methodologies and life cycle management for applications in the domain of service design and activation.
• Deep understanding of the OSS domain and the role offulfillment systems.
• Strong experience with software creation environment such as Design Studio (7 .2.x) & Eclipse.

GENERAL REQUIREMENTS:

• Bachelor's degree in computer Science, Telecom Engineering, or related technical field from a recognized university. Masters in MIS will be added advantage
• Excellent communication skills in English.
• Good customer service skills and desire to work in a collaborative team environment.
• Ability to apply the corporate core values to meet customer expectations and satisfaction.
• Ability to provide leadership, sound judgment and supervision
• Well developed observational skills and attention to details
• Ability to arrange personal and team work routines and practices to make optimum use of time and resources-
• Ensure best application of allocated and available resources
• Demonstrate a significant level of experience in overcoming and managing difficult and challenging situation.
• Must have good analytical, troubleshooting and problem solving skills     -
• Ensure best application of allocated and available resources