Country Operations Manager at Mercy Corps

Summary

• The Operations Manager is a member of the country’s senior management team (SMT).
• She/he manages all administrative, procurement and logistics support functions for the Mercy Corps program, including also security management.
• S/he ensures compliance with donor regulations as well as with Mercy Corps’ internal policies and procedures, updates local manuals and policies, and builds the capacity of operations team members. S/he provides support and advises the Country Director, Finance Manager and Senior Program Management on operational issues.
• S/he is an example of honesty and integrity and ensures the integrity of the operations team.

REQUIRED SKILLS AND EXPERIENCE:

• Master’s Degree in management, procurement and logistics or related field
• 7 years field experience in administrative or operational support functions with a humanitarian non-governmental organization with supervisor responsibilities.
• 2-3 years of experience in senior operational position
• History of integrity and honesty
• Experience in setting up or developing further administration, procurement, logistics, and human resource management.
• Demonstrated understanding of complex emergencies, related security concerns, and appropriate responses to such emergencies.
• Excellent writing and communications skills.
• Excellent negotiation, representation, skills and the ability to work comfortably with an ethnically diverse staff in a very sensitive environment.
• Effective verbal and written communication, organizational, prioritization and Microsoft Office applications. 
• Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members.
• Proven ability to solve problems independently without direct supervision.
• Experience living and working in Nigeria preferred.
• Knowledge of Mercy Corps systems and procedures (particularly Mercy Corps procurement systems) highly desirable.
• M&E experience preferred.
• Knowledge of donor (DfID, USAID, ECHO and various Foundations grants) regulations helpful.
• Speaking Hausa is an added advantage.