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  • Posted: Jun 29, 2015
    Deadline: Not specified
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    Stanbic IBTC Holdings PLC is a full service financial services group with a clear focus on three main business pillars - Corporate and Investment Banking, Personal and Business Banking and Wealth Management. Stanbic IBTC Bank legally became part of Standard Bank Group 24th August 2007. The Standard Bank Group merged its Nigerian operations, Stanbic Bank Nig...
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    Non-Interest Banking Relationship Manager

    Main Purpose
    To execute relevant customer relationship and retention management strategy towards delivering of both Liability and Asset budget for the branch(es) under coverage area. To drive the right sales culture amongst all NIB sales staff and spear head acquisition strategy of the NIB business of the branch.

    Key Responsibilities:
    • To engage Companies and other corporate organizations on a continuous basis for acquisition opportunities in Personal & Business banking.
    • To execute robust relationship management techniques that would ensure optimum customer retention
    • Identify opportunities in markets, Cooperative Societies/Associations/Unions and engage market associations and representatives of these cooperatives/associations for acquisition.
    • To coach and guide team of Direct Sales Agents (DSAs) towards sales achievement
    • Relate well with operation staff  to ensure minimal Turn Around Time is achieved on account opening
    • Assume accountability for delivery of Asset and Liability budgets
    • Monitor adequacy of income from fees and commission
    • Ensure that customers are assisted at their place of work to open accounts, complete applications and collect relevant document

    Key Performance Measures
    • Delivering on the branch(es) budget in terms of Revenue, Value and Volume figures
    • Ability to grow the clientele base of the branch(es)
    • Innovative Business Development input through constructive feedback from the market
    • Create sales pool for NIB DSAs

    Key Dimensions of the Job
    Relationship management at the branch level; customer retention and acquisition through referrals.

    Important Relationships
    • Internal Relationship – Branch Manager, NIB Zonal Head, DSAs, Branch Staff and Credit departments
    • External Relationship – Both Personal and Business Banking Clients, Organizations management staff etc

    Method of Application

    Interested and suitably qualified candidates should click here to apply online.

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