Deputy Head of Information at Jagal Group

Reporting to: Head of  Information Management 

Purpose/Role:

•   The role is to support the Head of Information Management in the   day to day running of the IM department and to deputise during leave periods.   This will include ensuring that the day to day operations of both the IT and   Application Support departments are run in accordance with policies and   procedures and that they meet the defined KPI’s and project managing specific   projects and initiatives in both departments.

Key aims and objectives:

• Ensure that the department operates to the appropriate policies   and procedures
• Ensure that existing software applications are properly managed
• Ensure that support teams resolve support issues promptly with   effective communication to end users on resolution issues and timescales.
• Ensure that changes in the system configurations follow the   correct change management process.
• Ensure that unresolved issues are escalated to vendors and   promptly and followed up until resolved.
• Work with end user departments when directed to,  to look   at current business practices and processes and make recommendations on how   these can be improved either through more effective use of existing software   or through the implementation of new software applications. Support these   recommendations, as necessary, with business cases and Return on Investment   calculations.
• Monitor end user usage of all company wide systems (internet,   printing, telephone and e-mail) to ensure compliance with company policy and   escalate where non-compliance is found.
• Review infrastructure usage and future requirements and make   recommendations where appropriate to improve or expand to meet business   needs.

Prime Responsibilities and   Duties:

• Protect and enhance the company reputation.
• Ensure that all work done is in accordance with the company   Health and Safety policy and procedures and that any observed Health and   Safety issues are reported through the proper channels
• Maintain strict confidentiality regarding application data 

Other Duties:

• To assist the corporate management team in maintaining   appropriate professional standards for corporate execution.

Job   Requirements

Key Internal Interfaces:

•  Head of Information Management
•  Heads of Departments/Project Managers

Key External Interfaces:

• IT and applications Vendors

The Person:

• Extensive technical IT knowledge and experience including   VMWare, Windows networking, Exchange
• Server, Oracle and Microsoft database technologies, advanced IP   networking, IT security, IP and traditional telephony and desktop computers   and software.
• Extensive knowledge of ERP and business software applications,   including the definition of requirements, assisting in product selection, project management, application setup, testing, training and support.
• Excellent business analysis skills with the ability to   understand end user requirements and translate them into business solution.
• Thorough understanding of corporate business processes   especially in supply chain and finance.
• The ability to train staff and corporate team members in the use   of software applications
• Dynamic individual who can work under pressure and complete   tasks quickly and accurately, with a minimum of supervision