Account Managers/Customer Relationship Officers at Cobranet Limited

Specialization

• Client Servicing;

Qualifications & Experience:

• BSc/HND in any related field or equivalent
• 3+ years' customer service experience dealing with the public, preferably in a professional customer environment. Customer focused.
• Stays calm under stress.
• Tactful, courteous, and possess the ability to motivate others.
• Active listener, articulate, and adaptable.
• Ability to listen while accessing screens and information, speaking to customer while processing resolution.
• Ability to maintain effective associate and customer relations contributing to an environment conducive to high morale and productivity.
• Ability to function in a multi task environment.
• 3+ years PC experience using electronic messaging systems, office productivity software (such as word processing and Microsoft Outlook) and Intemet.

Skills and Specifications

• Fluency in English; excellent oral communications kills, interpelsonal skills and superb listening skills.
• Knowledge of sales and relationship building process; Prior experience in end to end sales process an advantage.
• Must meet strict deadines

Duties and Responsibilities

• Provide optimum customer service as required to maintain and enhance existing business, resulting in repeat business, and preventing cancellations.
• Improve the overall customer relationship, delivering reliable administrative support and customer service.
• Schedule and coolud status meetings with appropriate development resources and customers.
• Provide proper refund and compensation to customers on time.
• Maintain complete and accurate customer correspondence data.
• Assist sales team in business acquisitions, planning, retention and management
• Managing cfient relationships to build a reputation for excellent service.
• Develop and update dient related reports.
• Assist in making major business decisions.
• Identify and reports on continuing problems in an effort to minimize future negative customer impact.
• May proactively contact customers to detennine and resolve issues when required.
• Manage customer anivals to maximize relationship building opportunities.
• Run periodic customer satisfaction surveys.