After Sales Manager at Best Search Recruitment

Overall Role
Manage the daily operations of the workshop. This includes but is not limited to inventory forecasting, personnel management, business development, service coordination, RFQ, executing customer purchase orders and Liaison with customers and all documentation associated with these activities.

Key Responsibilities

• Interactions: Internal: All subordinate employees with the After Sales department. External: All company points of contact related to Service and Maintenance of vehicles (Fleet and workshop managers for instance)
• Workshop Responsibilities: Quality assurance and quality control, After Sales Business Development. Administration and technical proficiency in vehicle repairs/service
• Spare parts Responsibilities: Monitor and control consignment and in house stock
• Technical Responsibilities: Knowledge of Renault Trucks products repairs and services.
• Technical Training: Develop, customize and execute training programs
• Financial Responsibilities: forecasting and accounts receivable management.
• HR Responsibilities: Personnel management for all subordinate employees. Implement all HR policies within the team.
• Travel Requirements: Can be required to travel or move within or outside Nigeria.

Person Specification
Education:

• Automotive certifications (with Renault Trucks brand is a plus.)
• Ability to quickly develop product knowledge.

Knowledge, Skills and Experience:
Essential

• Self-starter/self-sufficient. Able to make well thought out timely decisions.
• Proven mechanical background on automotive (trucks or cars) or heavy equipment.
• Displayed an ability to climb automotive ranks.
• Overseas experience, specifically in developing nations, with experience setting up and developing business activities and customer markets.
• Experience with fleets support management.

Desirable

• Prior experience as an automotive after sales manager.
• Experience in Customer relationship.
• Experience in developing country environments.
• Knowledge of Renault Trucks, Mack or Volvo brand products.
• Knowledge of trucks or buses products.
• Strong spoken and written English skills
• Working and developing multi-national workforce.

Competencies

• Leadership – Forward thinking and proactive with judgment, direction setting and achieving of targets. Able to lead management and operational teams, creating a climate in which team members have a desire for results and are able to realize their potential.
• Management – Able to identify direction for self and others, motivating and effectively managing staffing and resource requirements. Capacity to use judgment and evaluate situations in order to make decisions following through to appropriate action and results
• Achieving Results – Results driven, able to make sound judgments over competing priorities, use initiative and actively assess the course of action to set and accomplish targets.
• Flexibility – Adapts easily to change and responds flexibly to a changing and evolving environment, provides momentum when driving change and involves others when building plans for change.
• Resilience - Ability to work under pressure and manage personal effectiveness in face of challenge. Demonstrates an approach to work that is characterized by commitment, energy and motivation.
• Teamwork – Able to build and maintain effective working relationships with a diverse and multi-cultural workforce in a variety of locations, working cooperatively with others. The ability to build and contribute to a team as well as work independently within a given framework