Operations Shift Manager at Best Search Recruitment

Summary:

To maximise the performance of the operations by directing the shift daily, weekly and monthly activities, providing leadership, motivation, training and development of the workforce executing against customer requirements, agreed KPI's and operational performance. To assist in the the operational and budgetary responsibilty of the warehouse. Optimisation of warehouse throughput and lead times.

General Accountabilities:
Delivery of key Operational performance measures

- Managing Operations within the budget as set by the Client

Meet and exceed operational service levels.

- Through the achievement of contractual Key Performance indicators.

Drive and develop team culture.

- Encourage and reward constructive internal competitiveness to the benefit of client, and individual employees.
Compliance with statutory and company policies and procedures
- Through Management team ensure compliance with statutory and company policies on :
- Health and Safety
- Labour relations
- Legislative
- Environmental issues
- Including regular monitoring to ensure these areas are maintained at a high level of compliance.

Human Resources

- Ensure appropriate staffing levels
- Ensure high level of competence in staff
- Manage Industrial relations by ensuring that appropriate disciplinary actions are taken.

Change Management

• Quality Control
• Budget Management
• Delivery of KPI's (Key Performance Indicators)
• Effective leadership and management of the operational and administrative teams
• Delivery of safe, secure, clean and fair work environment for team members
• Team Building and Morale Management
• Ensure compliance to SOP's (Standard Operating Procedures)
• Responsibility for all issues relating to Health & Safety and the Environment
• Maximise accuracy, productivity, and space utilization
• Translate, analyse and deliver customer needs through effective operations
• Ensure daily or weekly workload planning and volume forecasting routines are accomplished
• Maintained stock control procedures and continuously review to enable the daily reconciliation of theoretical and physical stock
• Maintain appropriate information / reporting systems to monitor Depot performance on an ongoing basis
• Ensure daily/weekly workload planning and volume forecasting routines are accomplished.

Local Accountabilities:

• Continuous improvement
• Vendor Management
• Planning, Organising, Control
• Customer Service
• Management Information Systems
• Performance Management of subordinates
• Financial Management
• Management of Infrastructure
• Housekeeping
• Staff Discipline and adherence

Performance Indicators:

• Achievement of operational performance as defined by customer contract and KPIs
• Achievement of financial targets
• Achievement of personal development objectives
• Customer satisfaction
• Team member satisfaction (annual survey)
• Health & Safety Record
• Credible and up to date succession plan
• Implementation of First Choice

Requirements:

• Educated to university degree level or equivalent professional qualifications
• Tertiary qualification (Logistics, Business)
• Customer Management at a senior level
• Experienced change manager
• Succession planning & development of key managers
• IT literate
• People Management
• Person needs good understanding of distribution
• 2-4 years in warehousing/logistics/FMCG environment
• Knowledge of clients requirements and customers needs
• Key Performance Indicator development
• Workload Planning
• 3 years practical management experience
• Excellent HR and IR skills
• Knowledge and experience of the SAP WM system