Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Apr 2, 2015
    Deadline: Apr 16, 2015
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    The Dangote Group is one of the most diversified business conglomerates in Africa with a hard-earned reputation for excellent business practices and products' quality with its operational headquarters in the bustling metropolis of Lagos, Nigeria in West Africa. The Group's activities encompass: Cement - Manufacturing / Importing Sugar - Manufacturing ...
    Read more about this company

     

    Customer Service Personnel (Ref: CSP/01)

    Our successful candidates will interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

    Would also:

    • Attract potential customers by answering product and service questions; suggesting information about other products and services.
    • Open customer accounts by recording account information.
    • Maintain DCP customer records by updating account information.
    • Resolve product or service problems by clarifying the customer's complaint; determining the cause ofthe problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
    • Prepare product or service reports by collecting and analyzing customer information.
    • Contribute to team effort by accomplishing related results as needed.
    • Daily update of information on the website
    • Be responsible for attending the live chat on the website


    Person Specifications

    • Bachelor's degree in Mass Communications, Business Administration or relevant discipline.
    • Minimum of (2) years relevant work experience, with at least two (2) years as a call center agent role and must master English and understand Yoruba, Hausa & Igbo. .
    • Proficiency in the use of Basic MS Office support tools and application.
    • Customer service orientation, product knowledge, quality focus, problem solving, documentation organization, listening, answering/calling, conflict resolution, Information analysis, multi-tasking, and computer literacy.
    • Market dynamics and business culture

     

    Method of Application

    If you meet the requirements listed for any of these positions and are interested in making a career with our company, kindly send in your application using the following MS EXCEL format below, indicating position applied for as the subject to careers@dangotecement.com within two weeks of this publication. Only successful candidates will be contacted.

    SURNAME | OTHER  NAMES | GENDER | DATE OF BIRTH | STATE OF ORIGIN | GSM NO. | EMAIL | INSTITUTUION ATTENDED | DISCIPLINE | QUALIFICATION | PROFESSIONAL QUALIFICATION | YEARS OF EXPERIENCE | CURRENT EMPLOYER | POSITION APPLIED FOR

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Dangote Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail