Unified Communications Specialist at Quanteq Technology Services Ltd.

Job Description

• QES is a growing high tech firm that is in search of a Unified Communications Specialist that will fit right in.
• As a UC specialist, you will evangelize the business value of the Microsoft Unified Communications and Collaboration products, partners and services and drive new sales and enterprise deployments of Microsoft Lync + Exchange with an emphasis on the enterprise voice workload.
• As a valued member of the QES team, you will be expected to answer technical questions related to deployed solutions, design solutions to support desired business capabilities and monitor the health of the overall solution and alignment to leading practices.
• To achieve this, you will be working with the Enterprise Architecture team, Infrastructure support team, application development areas, and business associates.
• Your work will enable the company to leverage these solutions and to develop new and improved business capabilities.
• We are looking for someone who fits this bill:
• Keeping people in touch with one another is your passion.
• Exchange and Lync are the tools of your trade.
• Email is ok but is so 90's.
• You want users to dream bigger and put technology to good use.
• The communication systems you design never go down, never, so on call is simple for you, You're lazy (and we are ok with that).
• Scripting tools are your friend.
• A remote session is all the mail client you will ever need.
• Your system monitoring is so good people think you can predict the future.

Job Duties
Business Development:

• Conceptualize ideas by researching industry and related events, publications, and announcements;
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Help Channel Development team develop marketing materials and position strategies for product area, in conjunction with overall marketing message framework
• Help business development life cycle by serving as a product SME to help identify and qualify business development opportunities
• Participate in presales activities for the service offering
• With Channel Development team, develop and maintain vendor relationships within the product
• Provide end to end solution and design details

Business Planning:

• Take ownership of a particular solution offering
• Shape, design, and plan specific service lines in product area

Subject Matter Expertise:

• Act as visionary and strategist for solution product area
• Survey market landscape for solution insights, direction, vendors, and methods
• Provide expertise to identify and translate system requirements into software design documentation
• Work with technical writers to ensure quality internal and external client-oriented documentation
• Speak at trade conferences and seek authorship opportunities in trade publications

Work Force Management, Supervision and Mentoring:

• Work with Enterprise Solutions Consultant to establish professional development needs for practitioners in solution area
• Mentor and guide more junior technical resources
• Feed the overall project status to the senior management.

Responsibilities

• Drive sales into Enterprise Customers based on the Microsoft UC value proposition, working with account unit team members and other specialist sales roles.
• Accelerate adoption of solutions based on Microsoft Lync especially, to achieve customer satisfaction and reference accounts / case studies for future sales.
• Develop in-depth understanding of these products and related solutions and the value they bring in solving business problems.
• Develop and engage with solutions partners early in the sales cycle.

Qualifications

• MCSE Lync or Exchange, MCSA, MCTS, University Degree, HND
• Years of experience: 1-2yrs

Capability knowledge:

• The UC Technology Specialist must be good with Microsoft Lync, Microsoft Exchange, Active Directory, PowerShell, and Server Management. You must also be conversant with Office 365 tools.
• You must have hands on experience in building solutions with Microsoft Exchange and Lync, ensuring high availability, disaster recovery procedures, and configuration on client systems for both products.
• Candidate must have the ability to architect, develop, customize, package, and manage enterprise solutions with Microsoft Products.

Required Skills:

• 1-2 years direct experience designing, implementing and managing Exchange environments.
• 1-2 years of the same with Lync environments.
• Demonstrated experience with security tools.
• Ability to write PowerShell as required, you probably already have some favourites.
• Must be able to diagnose and resolve all aspects of mail routing issues.
• Understanding of system integrations from an architectural perspective.
• Industry knowledge of virtual environments.
• Experience with cloud solutions for messaging and communication needs helps.
• Problem Solver - Uses systematic approach to uncover true problem(s) and practical solution and can marshal resources to solve problem
• Solid VoIP understanding and exposure a plus

Salary Range
60-100k