Account Opening & CDD Specialists at Standard Chartered Bank

JOB PURPOSE
• Perform client on boarding processes primarily related to account opening (AO) and CDD
• Be the librarian & soft copy custodian for AO and CDD related documents
• Identify and escalate blockages in the on-boarding process

KEY RESPONSIBILITIES
Client On boarding
• Follow-up and collect documents from client (depending on client sensitivities) ensuring the “Once to Client” rule is adhered to as much as is practical
• Review documentation received from Client/ RM/ CCM to:
• Ensure documentation “correctness” (i.e. that the document is “true”/ accurate and conforming to relevant standards)
• Ensure documentation “completeness” (i.e. that all documents required for AO or CDD/ GIC have been obtained and all required fields in AO form are filled in)
• Scan, upload and correctly tag the documents per global documentation standards
• Initiate and track CASA Account opening with identified account opening partners
• Ensure handover of physical documentation for archival as per local requirements
• Inform product partners on completion of CDD to commence downstream implementation of facilities & accounts, track progress/ completion and report status to interested parties.
• Support GIC/ network account opening related process as appropriate
• Track TAT on E2E client on boarding process, identify blockages/ hotspots and timely escalations

CDD/GIC Review
• Identify missing/ additional documents required for CDD/ GIC reviews
• Follow-up and collect documents from client (depending on client sensitivities)
• Review documentation received from Client/ RM/ CCM to:
• Ensure documentation “correctness” (i.e. that the document is “true”/ accurate and conforming to relevant standards)
• Ensure documentation “completeness” (i.e. that all documents required for CDD obtained)
• Scan, upload and correctly tag the documents per global documentation standards

Others (Document Management, MIS & Process Insights)
• Track document expiry/ document update triggers and action document collection from client
• Manage document inventory and enable retrieval of AO and CDD documents
• Maintain relevant MIS on E2E account opening and CDD process (from client request to confirmation to client on account opening)

KEY RELATIONSHIPS FOR
Internal-
• RM/ CCM
• CET Team
• Product Partner Implementation Team
• Core account opening team
Clarifications, status updates, escalation
Documentation clarifications
Coordinating downstream documentation requirements
Tracking account opening and doc archival

KEY MEASURABLES – To be read with individual Job Objectives
 Fast TAT on account opening and CDDs
 Improved retrieval of AO and CDD documents
 Improved client experience through reduction in rework rates for GICs/ CDDs

Qualifications & Skills
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.