West Africa Financial Account Manager (Ref: 422) at Global Profilers

Job Purpose
The Account Manager will be accountable for building key relationships, managing and maximizing customer satisfaction at key customer accounts as well as growing usage, revenue and market share to help achieve the company's strategic objectives. The individual will work closely with multiple groups within the customer’s organization, as well as sales, service, support, training, marketing, finance, legal and other internal functions to provide a single, comprehensive view to the customer across their Financial and Risk products and solutions. The role requires a strategic thinker that can build senior level relationships across the industry, partner with customers to understand their organization, needs and workflow, plan an account strategy and execute seamlessly to deliver business results.

Responsibilities

•     Manages, retains and grows revenue at key assigned customer accounts. Responsible for net sales and accountable for end-to-end sales, service and customer satisfaction on the account.
•     Establishes strong, long-term customer relationships with key decision makers and cultivates new business opportunities through deep knowledge of customer’s workflow and business.
•     Defines, develops and executes a growth-centric account plan and overall strategy across multiple parts of the customer’s organization and our organization.
•     Responsible for accurate forecasting, up to date account plans, customer call reports, timely management reporting, and market and competitive intelligence.
•     Acts as primary point of contact for the client, gathering requirements, driving product usage, providing an escalation path to and from product, development, training, service, billing and other teams as needed, and ensuring that requirements or issues are promptly handled.
•     On a regular basis, reviews the suite of products and solutions at the account to ensure fitness for purpose, and helps to apply any changes to the portfolio to meet the customer’s needs.
•     Maintains up to date product knowledge on all products and solutions and proactively shares new relevant features, content or product enhancements with customers.
•     Accountable for individual expense budget management.
•     Manages several geographically and functionally diverse accounts.
•     May deliver presentations, demos and customer training as necessary.

Qualification and Experience:

•     University/college degree in Finance or Business management, or combination of education and equivalent experience in the financial services industry.
•     Preferably native or strong French speaker, with excellent English
•     Prior experience in an account management, sales or customer relationship management function strongly preferred.
•     Strong understanding of financial industry customers and their business model and workflows.
•     Excellent relationships or proven skills to build relationships at all levels, from C-suite to senior management, business and technical stakeholders.
•     Demonstrated customer focus and consultative selling skills
•     Strong negotiation, communication and presentation skills for different audiences
•     Ability to develop and execute a sales and account plan
•     Ability to use a variety of technologies with a high level of proficiency.
•     Problem solving – an ability to understand, articulate and solve client needs.
•     Demonstrated ability to collaborate with multiple internal and external stakeholder groups.