Job description
- To provide administrative support to the Agency & Brokerage Team in a range of duties.
- The requirement is for a proactive and organised individual who will be able to carry out tasks through to a successful conclusion.
- Where necessary, training will be provided.
- The successful candidate will be organised, efficient, able to work quickly and accurately under pressure whilst maintaining excellent client care at all times.
Key Duties and Responsibilities
Administration
- Answer the telephone and deal with any client queries promptly and professionally. Take messages where necessary and pass them on to the relevant person within the team.
- Welcome visitors into the office and deal with any agency & brokerage queries they may have.
- Coordinate property inspections and client meetings for team members, where requested
- Maintain databases, ensuring property, client, applicant, tenant and tenancy details are always up to date and accurate.
- Assist in the production of marketing and promotional material
- Update the website, as required
- Download photographs, altering if necessary and adding to website
- Arrange for sales and lettings boards to be erected, where required
- Produce correspondence on behalf of team members
- Provide full office support, including typing, data entry, photocopying, filing
- Enter property requirements and availability on to databases
- Carry out any such ad hoc duties as may be reasonably required from time to time and in connection with the above
Desired Skills and Experience
- Good working knowledge of Microsoft Office software and willingness to learn new software packages
- Ability to use graphic design software will be a bonus
- Understanding of CRM software
- Previous experience in an administrative /customer facing role
- Good business writing skills - grammar, punctuation and spelling
- Excellent communication skills
- Excellent approach to customer service / client care
- Attention to detail
- Excellent time management skills
- Understanding of property terminology
- Confidence in own abilities
- Excellent business writing skills
Personal - Competencies
- Acts openly and honestly.
- Shows respect for others.
- Communicates with others in a clear and structured fashion.
- Demonstrates a 'can do' approach.
People Management & Development
- Delivers agreed performance objectives with required support.
- Demonstrates a willingness and appetite to learn.
- Creativity & Innovation (Is curious, questioning and open minded about the way we do thing)
- Commitment & Drive (Has high standards and adheres to quality guidelines)
- Strives to deliver to the best of abilities at all times.
- Shows professionalism and loyalty to the Firm at all times.
Commercial Knowledge & Business Strategy
- Shows a basic understanding of the marketplace in which the team /division operates.
- Is results orientated and develops internal network of contacts – forging relationships with colleagues.
- Is mindful of the impact of external spend
Client Relationship Management
- Demonstrates politeness with clients and identifies appropriate courses of action.
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