Porter at SENCE Nigeria

Roles and Responsibilities    

The role and responsibilities of this role are;
A hotel porter is a hospitality professional who ensures that guests of a hotel receive services which make their stays more enjoyable. The focus of the job is on providing customer service and keeping guests as contented as possible so that they will be more likely to return in the future.
• Work outside and inside the hotel. Working from the outside, a porter collects the luggage of guests when they arrive and ensures that it is delivered to their rooms. When the guests are ready to leave, the porter collects the luggage and loads it so that it is ready to go.
• Run errands on behalf of guests, such as picking up theatre tickets, dropping off and collecting dry cleaning, calling cabs, and similar tasks.
• In addition to handling luggage outside, they also show guests to their rooms, demonstrate the features of the room to guests, and act as a point of contact for guests who need assistance.
• Report any problems with the room to maintenance personnel, and may assist guests with changing rooms if their rooms are unusable for some reason, and they also run errands for guests make reservations at local restaurants and entertainment venues for their guests, answer questions, provide recommendations for regional attractions, and assist in emergencies.
• Helps guests evacuate safely, and assists with the implementation of safety plans. Porters can also assist staff members of the hotel with tasks such as moving furniture, organizing rooms, and managing guest needs.
• In a hotel which lacks a doorman, hotel porters hold the door open for guests in addition to managing their luggage.

Skill set    

• A porter must be courteous, professional, friendly, and outgoing at all times, and he or she needs to be able to work long shifts.
• A porter may work eight hours without a chance to sit down, and no matter how uncomfortable a porter is, he or she still responds to guests with a smile.
• Porters may also have to perform a wide variety of errands, some of which may seem unreasonable, without complaint.

Work experience: 0-1 year