General Manager at SENCE Nigeria

The job responsibilities are as listed below:
•             Develop an innovative and attractive concept for the longe/bar to ensure a consistent stream of customers.
•             Drive the objective of increasing customer database.
•             Develop excellent customer service process and ensure conformity by all staff.
•             Develop a culture of actively seeking feedback from customers on a regular basis, get to know the regular guests and acknowledge and reward repeat customers.
•             Ensure strict control of stock through the management of wastages, correct practice and procedure behind the bar and on the floor.
•             Ensure that in house control systems/audit requirements are adhered to.
•             Closely examine all management accounts, daily and weekly operating controls, key performance indicators and composite figures in order to assess company performance.
•             Manage monthly stock-takes and review results and variances with relevant departments.
•             To support the recruitment and selection employees to the agreed staffing levels using cost effective recruitment methods.
•             To ensure all staff are well briefed on their responsibilities and are given constant supervision and motivation on all aspects of their work and provide a clear handover during shift changes to ensure that each shift is reviewed and handovers/ briefings are carried out.
• . Assisting in management/running of staff meetings, ensuring the team are fully briefed and action points are recorded and achieved
•             Support the delivery and measurement of promotional activities, including staff incentives
 
Requirements
•             A minimum of a good 1st degree in any of the social sciences
•             5+ years' experience as an Operations Manager in a bar or similar organization.
•             Excellent leadership skills
•             Excelient Administrative skill
•             Ability to manage people
•             Ability to work long hours