Account Manager, Business Segment (Oil & Gas) at T2 (Formerly 9Mobile)

Job Summary
Assist in the achievement of defined corporate sales target in assigned industry/sector and maintain relationships with existing customers.  
               
Principal Functions

• Assist in ensuring adherence to periodic sales plan for assigned sector.
• Manage/maintain assigned corporate accounts while ensuring acquisition of new customers and overall achievement of assigned sales targets.
• Maintain accurate and up to date sales records/documentation for assigned sector including prospect sheets, customer database and funnel analysis.
• Possess detailed technical knowledge of specifications and usage of Etisalat's product spectrum.
• Assist in the identification of new sales prospects (in assigned sector), develop periodic prospect list to facilitate customer sourcing and forward to the Manager, Corporate Sales
• Ensure sales administrators in assigned sector consistently adhere to standard customer service policies in their interactions with assigned customers.
• Process customer orders and follow-up with Distribution personnel to ensure prompt product delivery in line with organisational policies.
• Log and address customer complaints; escalate appropriate issues and follow-up with relevant personnel to ensure proper resolution.
• Liaise with relevant unit/ team/function in carrying out all relevant activities.
• Attend team/divisional/departmental meetings as required and assist in the preparation of relevant presentations and proposals.
• Provide guidance and manage the performance of subordinates.
• Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Corporate Sales
• Perform any other duties as assigned by the Manager, Corporate Sales

Educational Requirements

• First degree or its equivalent in a relevant discipline.

Experience,Skills & Competencies       

• Minimum of three (3) to five (5) years relevant work experience.