Customer Service/Frontdesk Executive at Adexen

Job description

•     Welcome visitors to the office; proactively handle admin tasks according to guidelines, ensure reception and office entrance is kept tidy.
•     Provide customers with a brief explanation of the products and services the company offers.
•     Have a good working knowledge of current and upcoming events in the organisation
•     Uphold strong customer service standards for dress, greetings, phone calls, and expedient customer response.
•     Screening calls as requested and routes them to the proper recipient, taking and relaying messages as needed.
•     Oversees the distribution of incoming and outgoing mail.
•     Maintain security by becoming familiar with surroundings
•     Read and become familiar with administrative procedures and resources contained in the companys’ handbook
•     Ensure adequate stock of office supplies and consumables process and deliver mail to the right people.
•     Ensure subscription of daily newspapers and process invoices
•     Provide administrative support to team and any other duties as assigned

Requirements

•     A relevant tertiary qualification in social sciences or any related discipline
•     1-3 years experience in a similar role
•     Fluent in English Language (written and spoken)
•     Excellent customer service skills
•     Excellent communication and people skills
•     Proficiency in Microsoft office
•     Good presentation and negotiation skills
•     A well-organized individual, who is meticulous and able to plan and prioritize activities
•     Ability to perform well under pressure would be suited for this role
•     Ability to work as an integral part of a team