Head - Relationship Management and Welfare Scheme at Fosad Consulting

Job Responsibilities:

•     Improving the overall customer relationship, delivering reliable administrative support and customer service
•     Acknowledging customers promptly and treating them in a courteous manner
•     Finding out what information, products or services the customer requires to meet his/her needs, providing clear, accurate and relevant information
•     Maintaining a strong working knowledge of client portfolios / products with the company
•     Resolving customers’ queries within agreed authority
•     Producing file notes after any client meetings, summarising any additional actions required, including follow-up calls
•     Contributing to the development of new products and services, based on customer feedback
•     Sales activity planning, including reviewing existing customer files to identify sales opportunities
•     Undertaking commercial negotiations
•     Managing new business pitches
•     Compliance with legal requirements, industry regulations, organisational policies and professional codes
•         Designing, creating and establishing appropriate client forums and thought leadership opportunities working in partnership with the marketing team.
•         Promotes and sells the benefits of the organisation, managed service and helps maintain an excellent brand in the marketplace.
•         Recognises and influences buying opportunities, as well as negotiating and closing the deal in conjunction with relevant team colleagues.
•         Meeting with existing or potential clients to discuss new business or End Client on/boarding opportunities and delivers solutions against those opportunities.
•         Builds productive relationships with existing and new End clients and keeps them engaged through sound relationship management.

Qualifications
Education & Experience:

•     BSc/HND in related area or a combination of related experience with educational qualification in other field.
•     MBA/MSc is an added advantage.
•     7+ years’ Experience in the insurance industry with 3years experience at management level.

Qualification and Skills:

•     Excellent interpersonal skills, able to communicate with a wide range of people
•     Strong customer service ethic
•     Work well in a team setting
•     Reliable and ethical, respecting customers’ confidentiality
•     Strong negotiation skills
•     Strong decision making skills and the ability to take the lead
•     Ability to manage risk
•     Proactive and highly self-motivated
•     Flexibility as there might be lots of travel involved
•     Confident selling and marketing products
•     Comfortable approaching people
•     Good numeracy skills
•     Ability to explain complex information in simple terms