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  • Posted: Oct 21, 2014
    Deadline: Not specified
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    Welcome to Phillips Consulting Limited. We are a leading business management consulting practice serving clients across Africa. We work in all major sectors of the economy and levels of government engaging highly trained and sector-experienced consultants. PCL is a wholly owned Nigerian firm with offices in Lagos, Abuja and Johannesburg. Established in 1992...
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    Operations Specialist

    Job Responsibilities

    Vendor Management

    • Liaise with Technical Partner to determine the labour requirements within the workshop
    • Work with the Technical Partners to respond to customer requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate
    • Escalate terminal down times to Technical Partners and follow through to ensure resolution within shortest possible time

    Workshop Management

    • Responsible for job allocation and job flow in the workshop including job scheduling and labour allocation for day to day operations
    • Monitor activities within the workshop for compliance of service delivery by Technical Partner to SLA
    • Ensure an organised and orderly environment within the workshop while agents are dropping off or collecting their terminals at the workshop
    • Monitor and maintain necessary records of all terminals and the spare parts requested for, kept in the store, repaired and reused
    • Operate logistics function to include distribution of terminals to Zonal offices
    • Promote a Health and Safety culture within the business

    People Management

    • Identify staff that require on-going training and implement training opportunities to ensure their skills are improved
    • Provide feedback to staff that are not performing to the expected level and ensure human resources are informed of trends in performance
    • Receive and review feedback from customers and follow up to ensure customer satisfaction
    • Provide on a period basis a report on the activities within the workshop
    Requirements
    • Bachelors Degree in Computer Science, Electrical Engineering or any related field
    • Relevant professional qualification
    • Minimum of 5 years work experience in a related role
    • Experience in working within a standard workshop environment will be an added advantage
    • Experience in managing IT vendors

    Method of Application

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