Operations Specialist at Phillips Consulting

Vendor Management

• Liaise with Technical Partner to determine the labour requirements within the workshop
• Work with the Technical Partners to respond to customer requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate
• Escalate terminal down times to Technical Partners and follow through to ensure resolution within shortest possible time

Workshop Management

• Responsible for job allocation and job flow in the workshop including job scheduling and labour allocation for day to day operations
• Monitor activities within the workshop for compliance of service delivery by Technical Partner to SLA
• Ensure an organised and orderly environment within the workshop while agents are dropping off or collecting their terminals at the workshop
• Monitor and maintain necessary records of all terminals and the spare parts requested for, kept in the store, repaired and reused
• Operate logistics function to include distribution of terminals to Zonal offices
• Promote a Health and Safety culture within the business

People Management

• Identify staff that require on-going training and implement training opportunities to ensure their skills are improved
• Provide feedback to staff that are not performing to the expected level and ensure human resources are informed of trends in performance
• Receive and review feedback from customers and follow up to ensure customer satisfaction
• Provide on a period basis a report on the activities within the workshop

• Bachelors Degree in Computer Science, Electrical Engineering or any related field
• Relevant professional qualification
• Minimum of 5 years work experience in a related role
• Experience in working within a standard workshop environment will be an added advantage
• Experience in managing IT vendors