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GlobalProfilers provide a wide range of recruitment and selection services to companies in Africa. We recruit across wide range of sectors and professions in entire African region. Finding it takes specialized market knowledge combined with a genuine understanding of individual cultures & local requirements. Our team of experienced local and internation...
Job Summary
The Call Centre Manager (CCM) will be responsible for the daily running and management of the call centre through the effective use of resources. The individual will be responsible for meeting, setting customer service targets as well as planning areas of improvement or development. The Call Centre Manager will ensure that calls are answered by staff within agreed time scales and in an appropriate manner.
The Call Centre Manager will coordinate and motivate call centre staff and may also manage staff recruitment. This person will liaises with other departments such as HR and IT.
Responsibilities
Qualification and Experience:
Expectations/Skills
Interested and suitably qualified candidates should click on preferred job title to apply online.
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