Operations Supervisor at Smart Partners

Key Responsibilities & Duties

• Make important policy, planning, and strategy decisions.
• Develop, implement and review operational policies and procedures.
• Analyse and improve organizational processes.
• Follow up on job orders till completion.
• Assist in delivery co-ordination.
• Work to improve quality, productivity and efficiency
• Help promote a company culture that encourages top performance and high morale.
• Oversee budgeting, procurement, reporting, planning, and auditing.
• Oversee all operational functions within The Factory.
• Work with senior stakeholders in the company.
• Monitor compliance with laws and regulations.
• Work with the management to determine values and mission, and plan for short and long-term goals.
• Assist HR with recruiting and supervision of employees as necessary
• Identify and address problems and opportunities for the company.
• Build alliances and partnerships with other organizations.
• Support communication within the management team
• Support communication within the support staff.
• Preparing weekly and monthly reports.
• Working with other departments as necessary.
• Any other function that may be incidental and ancillary to the role above.

Requirements
Academic & Trades Qualifications:

• Bachelor's degree in Management or related field.
• Relevant operations management certification
• Member of regulatory management organisation.

Work Experience & Skills:

• 5+ years of relevant operations supervisory experience.
• 5+ years of relevant general supervisory experience

Personal and Technical Skills:

• Great verbal and written communication skills
• Ability to develop, implement and review policies and procedures
• Ability to ensure compliance with policies and procedures
• Ability to address problems and opportunities for the company
• Ability to build alliances and partnerships with other organizations
• Dedication to continuous improvement.
• Ability to handle feedback.
• Proactive and problem solving skills
• Diligence
• Discretion
• Team work
• Microsoft office use
• Supervisory skills
• Great interpersonal skills.