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Stanbic IBTC Holdings PLC is a full service financial services group with a clear focus on three main business pillars - Corporate and Investment Banking, Personal and Business Banking and Wealth Management. Stanbic IBTC Bank legally became part of Standard Bank Group 24th August 2007. The Standard Bank Group merged its Nigerian operations, Stanbic Bank Nig...
Main Purpose of the Job
• Application Support Management-Responsible for the Support and Administration of the Bank Application (Finacle & Pricing & Reports) and Services (UNIX) used by the Production for business continuity.
• Application maintenance Management -Management and Delivery of content and Services Online; tracking and ensuring all application defects and requirement are promptly resolve.
Key Responsibilities
• Providing capacity planning, monitoring, and maintenance of the Bank Application (Finacle & Pricing & Reports etc)
• Understanding, in depth, the business processes supported by the Bank Application (Finacle & Pricing & Reports etc)
• To maintain production environments relating to online services. This will include development, DR and production Applications.
• To ensure that applications are maintained in a manner that supports delivery of services to multiple platforms(Peripherals) , resilience, and performance
• To ensure continuity of the business processes supported by one or many applications / services
• Ensuring continuity and quality by owning the resolution of issues across platforms. Tracking progress and escalating as appropriate unless resolution reached
• To ensure standards and guidelines are applied and maintained across applications for administration, deployment and monitoring over a range of platforms that largely comprises Bank standard Process flow. This includes applications, web server components and databases
• To ensure applications and services processes and outputs are error free and complete
• Identifying faults and issues and recommending appropriate paths to resolution, and fixing as appropriate
• Ensuring appropriate contingency/workaround procedures are in place for process failure or defect pending resolution ensuring business continuity
• Managing change control (CR) implications for designated Application
• Contributing to process development and best practice. Looking at new ways to improve resilience, performance levels and supportability
• To ensure that applications and related services are documented and kept in a path accessible by the Team
• To establish and maintain effective working relationships with all stakeholders
• Reviewing and ensuring complete and appropriate handover of documentation prior to operational acceptance of new or changed applications
• To undertake advanced administration tasks as required e.g. to support problem resolution
• To support the development teams and the 24/7 group in deploying applications and solving problems and
• To participate in the on-call support to the 24/7 team
• Manages and meeting weekly with Application Vendors to review and provide resolution to End users issue. Evaluating Remedy incidence/work request and tracking issues
Key Performance Measures
• Percentage uptime of application systems and software
• Number of user-reported application-related issues resolved
• IT Audit rating by Internal Audit, Routine Control, and external audit
• No service impact as a result of application issue
• Reduced number of incidents
• Successful resolution of applications issue
• Successful guidance(Businesswise and technically) on application usage and module functionalities
• Meet deadlines on task assigned
• Ensure that service disruptions due to system downtime are minimized
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