Customer Service Representative at Hubmart Stores Limited

Job Description

• The objective of the role is to provide excellent customer service delivery that will attract and retain customers to our stores.

Responsibilities

• Greet customers with a pleasant smile at the entrance and exit.
• Offer baskets and direct customers to the food court/grocery and non-food sections.
• Provide accurate information and answer customers’ questions about our products and services. e.g. Products locations, features, pricing etc.
• Cross selling/suggestive influence customers buying decisions once they step into the stores.
• Increase traffic to the store, and keep tap of the daily customer count.
• Greet customers at the exit as they leave the store.
• Inform customers about discounts, and special offers
• Perform other duties as assigned.

Job Specification

• Experience in similar role with minimum of three years’ experience
• OND & BSc holder will be an added advantage.
• Experience in the retail or hospitality industry will be an added advantage.

Skills required for the role:

• Effective communication skills
• Excellent customer service skill
• In-depth product knowledge
• Physically fit, look good
• Good persuasive skill
• Pleasant and jovial
• Great personality
• Intelligent and outspoken