Lead, Customer Service Application SME at Airtel

Purpose of the Job

• The Customer Service Application SME will be responsible for maintaining and supporting all Customer Service Application applications, tools and utilities to support Airtel Nigeria IT Services.
• This is an expert role with the responsibility for maintaining close collaboration with HQ-IT Customer Service Application Lead to ensure Airtel Nigeria is delivering business results expected on Customer Service Application domain.

Skills and Qualifications

• M.Sc / Bachelor's Degree in Computer Science, Systems Analysis or a related study
• 5-7 years of work experience on Customer Service domain’s Application design and delivery.
• Experience working in multi-vendor managed service IT operating model.
• Demonstrated experience in delivering project on relevant domain.
• Experiencing in redesigning and simplifying the products, services and processes.