Floor Manager at Smart Partners

Job Responsibilities

• Analyze the sales figures and also predict the volume of future sales in order to maximize profits.
• Ensure that all customers receive service properly.
• Record sales figures and analyse data and forward planning.
• Training new hospitality staff on the establishment’s policies and procedures
• Conduct appraisals and review the performance of the staff.
• Responsible for safety procedures are followed on floor.
• Monitoring financial results based on key performance indicators
• Resolving customer complaints using conflict resolution skills
• Inspect guest areas for cleanliness and deploy custodial staff as necessary.
• Establishing a good rapport with first-time guests leads them to become loyal patrons.
• Monitor the amount of revenue generated by the establishment on a daily basis.
• Identify and Resolve Urgent, legal and security issues.

Requirements

• Minimum of 5 years proven experience as a floor manager or Hotel/Restaurant manager
• Exhibiting leadership ability
• Booking and checking in guests
• Proficient user of Microsoft Office- Excel and PowerPoint
• Reservation management software.
• Ability to manage personnel and meet financial targets
• Guest-oriented and service-minded
• Culinary School Diploma or Degree in Food Service Management or related field.