Community Analyst at Nigerian Stock Exchange

Job Summary

• The job scope for this role is a varied one that combines elements of relationship building, stakeholder management, frontline support and administration of general Hub activities, meetings and events coordination.
• The key objective is to nurture meaningful relationships with key community groups within the Hub's sphere of coverage - internally and externally.
• As the Community Analyst you will build and maintain relationships with individuals and organizations that support the objectives of the Enterprise Innovation Hub.
• Excellent interpersonal skills are a must, knowledge of the local and global fintech ecosystem are essential, exposure to capital market and financial service operations are necessary while possessing qualities of a team-player in building rapport with various community groups - 3rd party hubs, cohorts, start-ups, investors and partner organizations. Serving as the Community Analyst, this position reports to the Head, Enterprise Innovation Hub at the Corporate Headquarters.

Key Responsibilities
Internal:

• Be the face of the Hub in relating with colleagues as it concerns the Hub’s activities and initiatives
• Responsible for providing assistance and support to internal customers and staff on enquiries regarding the Innovation Hub
• Be the liaison with internal departments and units in the planning and coordination of activities, meetings and/or events as it concerns the hub
• Be the de-facto liaison with X-Academy in the planning, resourcing and coordination of all training engagements provided by the hub
• Be proactive in building internal relationships with all departments/units in easing the implementation of the Hub’s Enterprise Innovation framework
• Development of draft editorials, letters and memos for enterprise initiatives and/or endeavors
• Own and coordinate the internal ideation platform (Ide8) by creating awareness, gathering and creating a robust ideas pipeline for/from the enterprise
• Own and coordinate the bootcamp meetings for Innovation Champions within the enterprise
• Assist the (Fintech Product)/Enterprise Solutions Analyst in managing and maintaining the Enterprise Innovation Indices

External:

• Be responsible for liaison and interface with partners and external clients of the hub
• Provide 1st level support to queries and enquiries to external clients and third parties as it relates to the hub
• Be responsible for sharing, canvassing, monitoring, gathering, provisioning and maintaining the ideas pipeline through the external ide8 platform
• Maintain a robust database of the hub’s partners, clients, investors and stakeholders
• Serve as primary point of correspondence between the hub and its community of cohorts, investors and partners
• Actively manage the hub’s calendar of events, meeting and activities
• Be in charge of managing and scheduling of meetings with external parties Actively engage the Fintech community by keeping abreast with developments, events and collaboration initiatives beneficial to the hub
• Assume other roles and responsibilities as delegated by your Line Manger and/or Head of department
• Assist the (Fintech Product)/Enterprise Solutions Analyst desk in the provisioning, of ideas and dimensioning solutions as well as managing corporate partners, cohorts, clients and 3rd parties

Other Responsibilities:

• Perform other related duties as may be assigned from time to time
• Support other members of the team in delivery of the departmental goals and objectives
• Conduct research as the need arises

Functional Competencies:

• Stakeholder Management
• Innovative
• Performance and results-oriented
• Analytical skills, Strong Data gathering and basic data analytics skills

Behavioural Competencies:

• Effective Communication Skills (Written & Oral)
• Having great customer relations skills and focus on customer experience.
• Entrepreneurial and Intrapreneurial Skills (A start-up mindset)
• Curiosity/inquisitiveness and creativity
• Thoughtfulness, Organisational and Collaborative skills

Qualifications and Experience

• Bachelor's degree in either Economics, Computer Science, Information Systems, Psychology or any related field
• Minimum of 2 years post-NYSC relevant experience in a customer service or relationship management related function
• Client and Stakeholder management up to C-Level
• Good presentation, communication, negotiation & customer service skills
• Good use of Microsoft Office Suite.