Technical Sales Support at Ascentech Services Limited

Details:

Responsibilities

• Educate the customer on proper chemical processing and testing procedures, including ingredients, mixing times, and operating temperatures.

• Take ownership of customer issues reported and see problems through to resolution.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers.
• Ensure proper recording and closure of all issues.
• Prepare accurate and timely reports.
• Document knowledge in the form of knowledgebase tech notes and articles.

 Requirements

• BSc degree in Chemical Engineering
•  3+ years of experience in technical support
• Basic knowledge of polymers
• Strong problem-solving skills.
• Excellent client-facing skills.
• Excellent written and verbal communication skills.

Possess the ability to drive a Car (Automatic