Front Desk Officer at Sigma Consult

Location: Lekki , Lagos
Job type: Full Time
Experience Level: Entry

Job Descriptions

• The ideal candidate should be friendly with a gregarious personality and a natural talent for customer service, and also should have a calming effect and ability to put our people at ease.
• Should be one who can take over the administrative duties involved with coordinating patient and physician schedules as well as bookkeeping, file management and office organization.
• We’re looking for a professional who believes that patients should be treated as people rather than numbers in a file, and who understands the value of compassionate service.
• The job includes significant amounts of multi-tasking, but the ideal candidate will know when to slow down, look patients in the eye and provide personalized service.

Responsibilities

• Welcomes and greets all patients and visitors, in person or over the phone
• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
• Facilitates patient flow by notifying the provider of patients’ arrival, being aware of delays, and communicating with patients and clinical staff
• Responds to inquiries by patients, prospective patients, and visitors in a courteous manner
• Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment
• Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.

Requirements

• Must have experience as a medical front desk officer
• Must have a degree in the relevant field
• Must have at least one year experience as a  medical front desk officer
• Ability to handle a fast-paced environment and prioritize tasks based on importance
• Excellent communication and problem solving skills
• Familiarity with Microsoft Office and desktop publishing software
• Total Years Experience 1-3

Salary
N50,000 Monthly.