Pension Support Officers at National Pension Commission

This role is primarily the first point of contact and responsible for dealing with all pensions enquires.

Duties & Responsibilities

* Be first point of contact for all callers to the customer service centre.

* Ensuring that high quality of service is delivered at all times.

* Have full knowledge and ability to access all requests, including translation services to help meet the individual request.

* Liaise with colleagues in local offices, contractors and other partner agencies as appropriate to resolve enquiries.

* Complete customer satisfaction surveys and all outbound activities in line with team objectives.

Job Requirements

* A Bachelor’s degree or equivalent in Public Relations, Sociology or any other related Behavioral Science discipline.

* Professional certification in Client service or other relevant higher business degree will be an added advantage.

* A minimum of 4 years work experience.

Key Competency Requirements

Demonstrates good communication and negotiation skills with the ability to relate with diverse people and cultures.

* Demonstrates excellent interpersonal and relationship management skills.

* Demonstrates good problem analysis and solving skills.