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  • Posted: Sep 19, 2014
    Deadline: Oct 17, 2014
  • Vision "To be a world-class organisation that ensures the prompt payment of retirement benefits and promotes a sustainable pension industry that positively impacts on the economic development of Nigeria” Mission "To be an effective regulator and supervisor that ensures the safety of pension assets and fair return on investment utilizing appropriate...
    Read more about this company

    Pension Support Officers

    This role is primarily the first point of contact and responsible for dealing with all pensions enquires.


    Duties & Responsibilities

    * Be first point of contact for all callers to the customer service centre.

    * Ensuring that high quality of service is delivered at all times.

    * Have full knowledge and ability to access all requests, including translation services to help meet the individual request.

    * Liaise with colleagues in local offices, contractors and other partner agencies as appropriate to resolve enquiries.

    * Complete customer satisfaction surveys and all outbound activities in line with team objectives.

    Job Requirements

    * A Bachelor’s degree or equivalent in Public Relations, Sociology or any other related Behavioral Science discipline.

    * Professional certification in Client service or other relevant higher business degree will be an added advantage.

    * A minimum of 4 years work experience.

    Key Competency Requirements

    Demonstrates good communication and negotiation skills with the ability to relate with diverse people and cultures.

    * Demonstrates excellent interpersonal and relationship management skills.

    * Demonstrates good problem analysis and solving skills.

    Method of Application

    Qualified and Interested persons should send Applications to: or stating how their skills, knowledge and experience make them suitable, and addressing the person specifications highlighted above. The suitability statement should not exceed a page and must appear on the first page of the CV, which must be saved in Microsoft Word and as applicant's full name. The subject of the mail should be the job position and code being applied for.


    Click here to apply online.

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