Service Center Agent at The GIG Group

Position Purpose: To increase brand goodwill through superior service delivery.

Job Location: Nsukka

Who We Look For: Young, personable graduates with minimum of HND degree from a government accredited tertiary institution.

APPLICANTS MUST BE RESIDENT IN NSUKKA!

Job Description:

• Provide guidance to walk-in customers on product and service offerings
• Educate customers and potential customers with information on SLA and delivery timelines
• Ensures strict adherence to GIGL’s Standard Operating Procedure in the sending, safe-keeping, receiving, and releasing of parcels.
• Drive client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA).
• Serve guests by providing product/ service information related to delivery life-cycle, rates and payment.
• Resolve product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution.
• Promote and cross-sell company’s products.
• Ensuring proper documentation and safety of all parcels sent and received.