Job Vacancies at GIG Logistics

Position Purpose: To increase brand goodwill through superior service delivery.

Job Location: Nsukka

Who We Look For: Young, personable graduates with minimum of HND degree from a government accredited tertiary institution.

APPLICANTS MUST BE RESIDENT IN NSUKKA!

Job Description:

• Provide guidance to walk-in customers on product and service offerings
• Educate customers and potential customers with information on SLA and delivery timelines
• Ensures strict adherence to GIGL’s Standard Operating Procedure in the sending, safe-keeping, receiving, and releasing of parcels.
• Drive client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA).
• Serve guests by providing product/ service information related to delivery life-cycle, rates and payment.
• Resolve product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution.
• Promote and cross-sell company’s products.
• Ensuring proper documentation and safety of all parcels sent and received.

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TARGET LOCATIONS: UTAKO, OWERRI, NSUKKA

JOB REPONSIBILITIES:

• Responsible for all the accounting functions in the Terminal.
• Work with and assists the Chief Financial Officer in implementing account functions for the company.
• Handle all the cash expenses at the Terminal.
• Prepare reports of all movement of finance in and out of the Terminal.
• Ensure that daily call-over and verification are carried out on all transactions posted into the system from the Terminal.
• Assist in producing schedules for remittance/payment of VAT, PAYE and other statutory payments from the Terminal.
• Liaise with the head office to prepare monthly, quarterly and annual financial statements to be submitted to management.
• He also ensures completeness of all payments and dr receipts, invoices, Debit/Credit Memos and ensures they are correctly posted into the Accounting System.
• Contribute to team effort by accomplishing related results as needed.
• Secure Terminal financial information by completing data base backups.
• Comply with federal, state, and local financial legal requirements by studying existing and new legislation, enforcing adherence to requirements, and advising management on needed actions.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

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TARGET LOCATION: NSUKKA

Eligible candidates MUST:

Have a BSc/ HND Certificate

Not be above 28 years

Have Excellent communication and Customer service skills

JOB RESPONSIBILITIES:

• Sell bus ticket at GIGM terminals to walk in guest
• Make and/or change travel reservation for walk in guest using the online booking system
• Create and maintain guest reservation records
• Resolve service problem by clarifying the guest complaint via phone, email and in person
• Forward booking/traveling reschedule request to the concerned unit
• Serve guests by providing service information related to travelling schedule, fare and payment
• Announce arrival and departure information using the public address system
• Assist in guest luggage check in
• Ensure customer complaints and emergency concerns are escalated to the appropriate quarters
• Adhere to the company’s policy on guaranteed reservations and no-shows.
• Promote goodwill by being courteous, friendly and helpful to guests, managers and fellow employees.
• Promote the online booking, app downloads and other products and services of the company to customers