Customer Service Representative at Karisfined Edge Solutions

Duties and Responsibilities

• Manage incoming calls, handle customer complaints, provide solutions and alternatives within the time limits as well as follow up to ensure resolutions.
• Have detail knowledge of the company’s product and services and using that knowledge to Engage customers and generate sales leads.
• Identify and assess customer’s need to achieve satisfaction.
• Keep track and record of customer interactions, process customer accounts and ensure to file documents.
• Ensure to follow communication procedures, guidelines and policies.
• Build sustainable relationships with customers/clients through open and interactive communication.
• Communicating with customers through various channels.
• Providing feedback on the efficiency of the customer service process.
• Consistently carry out customer satisfaction survey and compile feedback to influence development.
• Develop script for answering calls and making calls.
• Use telephones to reach out to customers and verify account information and also determine opportunities for new sales
• Resolve all inbound and outbound support requests per established guidelines.
• Accurately document customer interactions.
• Identify and act as a company ambassador at all times.
• maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

Requirements

• Bachelor's Degree in Business Administration or related field
• 1+ years’ experience in customer service role
• Proficiency in Microsoft Suite
• Adept problem solver
• Excellent communicator both orally and written
• Detail-oriented
• Diligent and proactive
• Emotionally Intelligent

Salary
N80,000/Month.