Technical Service Supervisor at Hreade

Details:

OVERVIEW OF JOB
Responsible for customer interface, supervising and directing technicians in preparing and installing appliances. Supervising maintenance on all appliances and employing electrical tools to carry out jobs on behalf of the company.

ROLES AND RESPONSIBILITIES

• Oversees strategic customer relationship management;
• Comprehends customer requirements and makes appropriate recommendations;
• Provides technical support and maintenance services for end services;
• Reviews project requirements and specifications and assigns tasks to technicians;
• Handles installations, supervises installations, troubleshooting and overhauling of household appliances;
• Ensures faults are reported promptly and repairs are carried out;
• Ensures service forms are documented accordingly;
• Approves the generation of invoices for repairs.

POSITION SPECIFICATION
Key Requirements:
Qualification
Minimum of B.Sc. or HND in an Electrical and Electronics Engineering or related course.

Knowledge Requirements

• Knowledge of electrical analysis and electronics
• Ability to troubleshoot, test, repair, install and service luxury electronic appliances.

Work Experience
Minimum of 5 years extensive hands on work experience as a Technician with a minimum of 2 years in supervisory role.