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  • Posted: Nov 1, 2019
    Deadline: Nov 5, 2019
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    Owens and Xley Consults is a Lagos based company that offers business advisory and consulting services to help Small and Medium-sized Enterprises (SMEs). Our Mission is to provide quality insights, tools and resources needed to build a sustainable business.
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    Digital Channel Manager

    Location: Lekki, Lagos
    Job type: Full time

    Job Descriptions

    • The Digital Channel Manager will manage interactions with customers through the company’s digital channels.
    • S/he will also receive and process customers’ online orders as well as respond to customers’ queries and complaints.

    Key Responsibilities

    • Manage customer engagement for all social media platform
    • Receive online orders, process orders and ensure the items are delivered to the customers
    • Communicates orders to the operations team for delivery
    • Prepare daily sales report and submit to the Online Team Lead
    • Ensures customer satisfaction at all times
    • Resolve customers’ complaints
    • Responds to customers enquiries via website or social media with approval from the Business Director
    • Create and post content and videos on the social media platforms
    • Manages and resolves client complaints
    • Follow up on customers to get feedback post service delivery
    • Other tasks as assigned

    Educational Qualification and Experience

    • HND or B.Sc. in any related discipline
    • 1-3 years’ experience in direct sales, digital marketing or customer service
    • Experience in the retail industry is a plus

    Skills and Abilities:

    • Digital marketing skills
    • Highly analytical with a drive for numbers
    • Good networking, prospecting and closing skills
    • High level of professionalism
    • Result-oriented team player with exceptional motivation and interpersonal skills.
    • Relationship management skills and openness to feedback
    • Excellent selling, communication and negotiation skills
    • Good written and verbal communication skills
    • Able to work in a fast pace environment
    • High proficiency in MS Office Suite
    • Must be able to prepare management reports and correspondence
    • Good initiative, time and stress management skills
    • Work Conditions: May be required to work overtime

    Renumeration
    N50,000/Month

    Method of Application

    Interested and qualified candidates should forward their CV to: recruitment@owensxley.com using the "Job title" as subject of the email.

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