Entry Clearance Assistant at British High Commission

Ref Id: 43/19 ABJ
Location: Abuja
Grade: A1 (L)
Slot: 2 Openings
Type of Position: Fixed Term, Temporary
Working hours per week: 37
Duration of Post: 12 months
Start Date: 1 December 2019
Job Category: Other British Government Departments (Partners across Government, including UK Visas)
Job Subcategory: UKVI (UK Visas and Immigration)

Job Description

• Print visas according to manifests sent from the UK decision-making teams. Assure the security and integrity of visa writing processes according to United Kingdom Visa and Immigration (UKVI) policy and guidance;Undertake enrichment activity requests sent by UK decision-making teams, and ensure compliance with guidance to assure security, integrity and quality of enrichment processes;

Roles and Responsibilities

• Process the printing of documents for cases sent by the UK decision-making teams;
• Take responsibility to resolve enquiries from TLS, internal and external stakeholders;
• Receive, record and follow through to resolve all overturned cases, by commenting on CRS and dispatching to the VAC in line with agreed procedures;
• Manage logistics for UKVI staff and guests: Arrange hotel booking, flights and transport arrangements for official travel in and out of Abuja;
• By rotation, plan and publish bi-weekly duty list to allocate resources fairly and according to demand;
• Book Visa Application Centre appointments and provide support to MFA, State House and other BHC key stakeholders. Ensure all facilitations/Note Verbale applications are processed and recorded accurately;
• Manage the content, security and integrity of the passport bank to assure an organised and efficient process according;
• Manage the dispatch process and resolve any complaints or service failures to the VAC, and escalate ongoing problems to a Team Leader;
• Perform other ad-hoc duties at special request to support British High Commission and UKVI business delivery

Requirements
Essential qualifications, skills and experience:

• IT skills, well versed in Microsoft Office package specifically Excel
• English language - read, write and speak

Desirable qualifications, skills and experience:

• Previous experience working in a Visa Section or official Government office

Required competencies:

• Changing and Improving, Collaborating and Partnering, Managing a Quality Service, Delivering at Pace.

Starting Monthly Salary
NGN 298, 960.22 Monthly.

Other benefits and conditions of employment
Learning and development opportunities (and any specific training courses to be completed):

• Learning and Development opportunities will be available to the successful applicant.
• An analysis of training needs will be discussed between the successful candidate and line manager.

Official BHC Working patterns:

• Monday to Thursday: 08:00-16:00hrs
• Friday: 08:00-13:00