E-commerce Operations Manager at Health Plus Limited

Reference #: HP/MKT/10/2019
Location: Lagos, Nigeria
Contract Type: Permanent

Job Functions

• Analytics, Client Services, Data Analysis, Data Management, Distribution, Entrepreneurship, Inventory, Logistics, Marketing, Operations, Procurement, Product Management, Quality Control, Retail, Sales, Warehousing.

Industries:

• Admin, Office & Support,Call Centre & Helpdesk, E-commerce, FMCG (Fast Moving Consumer Goods Sector), Health / Fitness / Beauty, Healthcare, Marketing, Pharmaceutical / Medical / Healthcare / Hygiene, Procurement & Purchasing, Retail, Sales, Supply Chain.

Specification

• Ensure seamless order to fulfilment experience for customer
• Ensure all services (delivery, return, refund, etc.) are provided within agreed timelines
• Provide additional customer support as needed to ensure customer issues are resolved quickly, completely and efficiently
• Ensure price of products are up to date
• Ensure inventory listed on website are available instore
• Ensure quality checks are performed on all products added to the site
• Ensure e-commerce sales reconciliation is completed as planned and settlement is accurate and timely
• Communicate with relevant internal and external stakeholders to promote efficiency, improve overall processes and drive growth of e-Commerce.
• Review historical sales trends, research demand drivers and prepare forecast data
• Analyze all e-commerce transaction and site and recommend improvements to enhance customer experience
• Assist all external partners and provide support to all associate activities
• Produce reports (e.g. sales, abandoned carts, etc.) to keep stakeholders up to date on e-commerce activities
• Monitor advancements in eCommerce, as well as competitive landscape, for opportunities and new ideas
• Undertake ad hoc projects as required towards the development of the department’s objectives

Requirements

• First Degree in any Marketing or any other relevant field.
• A Master's Degree is an added advantage
• 5 - 8 years or more in eCommerce, with at least 3 years in a supervisory role
• Experience in a fast-paced sales environment driving performance to reach targets with a focus on conversion
• Significant experience in servicing customer queries in both an online & offline environment
• Experience of E-commerce merchandising best practice, with an understanding of user behavior
• Experience in stock management
• High standard of written and spoken English
• Proven experience in an E-commerce role with exposure to operational elements
• Understanding of e-commerce fulfilment processes and how to achieve cost effective business solutions while maintaining high levels of customer satisfaction
• Advanced Knowledge of Microsoft Office Suite like Word, Outlook, and Excel
• Communicate effectively across all levels of the organisation
• Excellent organizational skills.

Salary
Market Related.