User Operations Officer at HRLeverage Africa

Responsibilities

• You will be responsible to report to the Operations Lead.
• Check the client's email and send them a response quickly.
• The User Operations will also be responsible to document support issues and contribute to the knowledge base of the online operations team.
• Your job would be to act as a bridge between our users, operations, product, and technical teams on product issues and bug resolution.
• In addition to these, you will also handle responses on our social media channels like Twitter/Instagram and Facebook.
• Your job would be to make sure that customers get a fast response to their messages on social media.

Job Requirements

• Past experience with technical customer support is required.
• Have strong verbal and communication skills.
• You should be passionate about creating high-quality user experience.
• You need to have good interest and understanding of online payments & trading platforms
• You must be proficient in MS Excel and other office packages.
• You should be fluent in English.
• Other business functional languages is a plus.