Operations Director WCA at GE - General Electric

Job Number: 1962790
Location: Lagos

Role Summary/Purpose

•     Responsible for all GE Healthcare Services and customer projects activities- both direct and via Channel partners for all Healthcare businesses including Diagnostic Imaging, Ultrasound , Life Care Solutions- Clinical Devices.
•     Accountable for positive leadership of direct reports to include ongoing direction, coaching, and career development.
•     Drives Services P&L for the LCT to deliver profitable growth and enable business growth aligned with regional strategy.
•     Owns services operational processes: Corrective jobs, PM completion, recalls, Installations. Leads and cultivates a culture of GE Values and integrity.
•     Develops strong customer relationships and serves as the interface for the customer from Order through life cycle of the products for projects and service related activities.
•     Proactively identifies customer needs and develops and implements customer specific solutions.
•     Manages an Operations team including, but not restricted to, Field Engineers, Services Leaders, Installation specialists, Clinical apps specialists and other functions, driving service delivery and customer projects execution excellence which continuously surpasses customer expectations and deliver productivity.
•     Leverages internal relationships to enhance business performance and customer experiences. Promotes a safe working environment and ensures compliance with applicable EHS policies and procedures.
•     Drives change initiatives as required to improve efficiencies and execute on business commitments.

Qualification/Requirements

•     Master's degree (Engineering) with at least 5-8 years of leadership experience in a technical environment. OR
•     5- 8 years experience field sales or field service or OTR experience
•     Proven experience leading a team, managing customer relationships and/or managing a P&L or comparable business unit.
•     Ability to develop and execute multiple priorities and approaches to meet objectives
•     Proven leadership and ability to orchestrate resources and motivate teams
•     Experience in managing a large P&L/ business unit within large matrix organization
•     Proven ability to influence and drive change through exceptional written and verbal communication skills
•     Understanding of customer/marketplace and drivers that influence customer behavior
•     Previous direct report management/leadership experience
•     Ability to resolve complex issues within functional area and/or area of expertise
•     Ability to develop and execute multiple priorities and approaches to meet objectives
•     Direct customer relationship experience
•     Proven ability to effectively communicate across a distributed workforce